Terms & Conditions

6. Access and Customer Responsibilities

You are responsible for providing safe and reasonable access to the property at the scheduled time.

You agree to:

• Provide accurate service and property information

• Secure pets where necessary

• Remove or protect valuables, fragile items, and confidential materials

• Ensure utilities such as water and electricity are available where needed

• Advise us of any hazards, access restrictions, or special site conditions before service

We are not responsible for delays or incomplete service caused by lack of access, unsafe conditions, or inaccurate information.

​

7. Pricing and Payment

Pricing may be based on service type, property type, size, condition, timing, frequency, labour, materials, travel, and any add-ons requested.

Unless otherwise stated:

• Payment is due according to the invoice or agreement terms

• Late or unpaid balances may delay future services

• Taxes may apply where required

If you use online or electronic payment options, additional terms from the payment provider may also apply.

​

8. Cancellations and Rescheduling

We ask that you provide reasonable notice if you need to cancel or reschedule.

We reserve the right to charge a cancellation or rescheduling fee where:

• Insufficient notice is provided

• Access is unavailable at the scheduled time

• The team arrives and cannot proceed due to site conditions or customer-side issues

If we need to reschedule due to weather, staff availability, safety concerns, or circumstances beyond our control, we will make reasonable efforts to arrange a new time.

​

9. Refunds

Refunds are not automatically provided once service has been scheduled, performed, or completed.

If you believe there is an issue with the service, please contact us promptly. Where appropriate, we may, at our discretion:

• Review the concern

• Offer a touch-up or follow-up visit

• Provide a partial refund, credit, or other reasonable resolution

Any refund, credit, or remedy is determined case by case.

​

10. Satisfaction Concerns

We want customers to be satisfied with the service provided. If you have concerns, please contact us within [24/48] hours of service completion with reasonable details and, where helpful, photos.

We may request an opportunity to inspect or address the issue before determining any next steps.

​

11. Communications

By contacting us or submitting a quote request, you consent to us communicating with you about your inquiry, service request, scheduling, quotes, and follow-up.

If you subscribe to promotional or marketing messages, you may unsubscribe at any time using the method provided in the message or by contacting us directly.

​

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

​

13. Intellectual Property

All content on this website, including text, graphics, branding, layout, images, logos, and original written material, is owned by or licensed to Excel Choice unless otherwise stated.

You may not copy, reproduce, republish, distribute, or exploit website content without our prior written permission.

​

14. Third-Party Links and Tools

Our website may include links to third-party websites, platforms, widgets, social media pages, maps, forms, or tools. We are not responsible for the content, policies, or practices of third parties.

Your use of third-party services is at your own risk and subject to their terms.

​

15. Limitation of Liability

To the fullest extent permitted by law, Excel Choice is not liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of the website

• Delays or interruptions in website access

• Reliance on website content

• Service limitations caused by inaccurate information, site conditions, or events beyond our control

Our total liability relating to any specific service claim will generally not exceed the amount paid for the service directly related to that claim, except where the law does not permit such a limitation.

​

16. No Guarantee of Website Availability

We try to keep our website accurate and available, but we do not guarantee that the website will always be error-free, uninterrupted, or up to date.

We may change, suspend, or remove website content or features at any time without notice.

​

17. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the laws of Canada applicable in Ontario.

Any disputes arising from these Terms or your use of our website or services will be subject to the applicable courts of Ontario, unless otherwise required by law.

​

18. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, we will revise the “Last Updated” date above.

Your continued use of the website or services after changes are posted means you accept the updated Terms.